TERMS AND CONDITIONS OF USE- TEAM CHAT INC
Last Revised On 10th August 2019
- BASIC TERMS
By accessing this website or subscribing to the services of Team Chat Inc, you are agreeing to be bound by Team Chat Inc’s following terms and conditions of use, all applicable laws and regulations, and agree that you are responsible for compliance with all the applicable local laws. If you do not agree with any of these terms, you are not allowed to use or access this website & subscribing to Team Chat Inc’s services. The materials contained in this website are protected by the applicable copyright and trademark law.
- COPYRIGHT AND OWNERSHIP
We ask you to read this policy carefully as it applies to you irrespective of the nature of your association with Team Chat Inc. Which means, it also applies even if you’re not one of our customers and you interact with us, such as by:
2.1 Team Chat Inc or its suppliers own the intellectual property rights to any and all protectable components of the Service, including but not limited to the name of the Service, artwork and end-user interface elements contained within the Service, many of the individual features, and the related documentation. Your usage of Team Chat Inc’s services falls under the conditions mentioned under Use License below.
2.2 Team Chat Inc claims no intellectual property rights or the responsibility of the Content you upload or provide to the Service, such as the FAQs.
- USE LICENSE
Since Team Chat Inc & its employees are separate entities, the policy does not cover the information about our employees.
3.1 Permission is granted to temporarily download one copy of the materials (information or software) available on Team Chat Inc’s website for personal, non-commercial transitory viewing only. This is the grant of a license to use our service & the provided resources, not a transfer of title, and under this license, you may not:
3.1.1 Modify or copy the materials
3.1.2 Use the materials for any commercial purpose, or for any public display (commercial or non-commercial) excepting the terms agreed upon during the sign-up;
3.1.3 Attempt to decompile or reverse engineer any software contained on Team Chat Inc’s website;
3.1.4 Remove any copyright or other proprietary notations from the materials; or
3.1.5 Transfer the materials to another person or “mirror” the materials on any other server.
This license shall automatically terminate if you violate any of these restrictions and it may be terminated by Team Chat Inc at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.
In order to deliver the service(s) for which you have signed-up for the free trial or purchased a plan of Team Chat Inc’s 24×7 Live Chat Agents Support or Sales Lead Generation Service or both, Team Chat Inc agrees upon providing you with the resources including but not limited to:
4.1 Deploying human Chat Agents on your website, app, social media account or the blog, which do NOT deal in or promote, sexually explicit materials, violence, illegal activities, fake or counterfeit items, gambling or betting, discrimination based on race, sex, religion, nationality, disability, sexual orientation, or infringes upon others’ intellectual property rights.
4.2 Following the instructions according to which the service is to be provided.
4.3 Providing chat widget code to those which seek to take the service using Team Chat Inc’s free live chat tool & assisting them in embedding it onto the platform the service is agreed upon for.
4.4 Providing access to the dashboard.
4.5 Providing the count of the chats, sales leads & support tickets & the other details collected from the visitors on the behalf of the client.
4.6 Providing the service for 24×7, with the minimum uptime of 99%, excepting the 11 dates mentioned in our Holiday Calendar & the 4 days, reserved for elections & emergencies.
4.7 Delivering the service with the minimum uptime of 99%.
- ACCOUNT TERMS
5.1 When you reach out to us with any enquiry about our service, you automatically get subscribed to our mailing list. However, you can unsubscribe from the Emails, by hitting the Unsubscribe button on the Email.
5.2 You are responsible for maintaining the security of your account by keeping your account credentials secured & not sharing them with anyone. Team Chat Inc does not share your account credentials with anyone & cannot be held liable for any loss or damage to your information from your failure to comply with the security obligations
5.3 You are responsible for every piece of information that we collect from your customers on your website in the course of providing the chat support. Team Chat Inc collects the information from your customers only as per your instructions & to deliver the service it is hired for.
5.4 When your monthly quota of chats or sales leads or both gets exhausted, Team Chat Inc has all the rights to charge you for the extra chats or sales leads or both as per the rates mentioned under the concerned plan. We inform you well in advance & suggest to upgrade your plan.
5.5 Team Chat Inc carries forward your remaining number of chats or sales leads or both & allows you to get them added to the quota of the next month & on, but, carrying forward of the leftovers will be done for only as long as you do not downgrade your plan.
5.6 The decision to provide the service or not remains solely with Team Chat Inc & Team Chat Inc reserves the right to refuse service to anyone for any reason at any time.
Please note, Team Chat Inc does NOT work with the businesses which deal in or promote, sexually explicit materials, violence, illegal activities, fake or counterfeit items, gambling or betting, discrimination based on race, sex, religion, nationality, disability, sexual orientation, or infringes upon others’ intellectual property rights.
5.7 In order to use Team Chat Inc’s service or access any of the resources, you must sign-up with your legal full name, valid Email address, phone number & the website URL.
- PAYMENTS, REFUNDS, UPGRADING AND DOWNGRADING TERMS
6.1 Payments Terms: When you decide to upgrade your account to one of our paid plans & for the monthly payments, we ask you to make the payment through PayPal on a recurring basis. Since Team Chat Inc doesn’t access the classified payment details & receives only the payment confirmation details, you should contact PayPal in the case of any dispute related to payment.
6.2 Refunds: We do not refund the received payments. That is because, as soon as we receive a payment from you, we allocate our resources to your project for a month & cannot deploy them elsewhere.
6.3 Upgrading Terms: You can upgrade your plan at any time during the course of the service. When you will upgrade your plan, your monthly quota of the chats or sales leads or both will be reset as per our discussion then on the ad-hoc basis.
6.4 Downgrading Terms: You can downgrade your plan at any time during the course of the service. Please note that the moment you downgrade your plan, your carry forward count becomes zero.
- TERMINATION TERMS
7.1 You can ask us to discontinue our service on your website at any point of the time, over Email, chat or phone & within 24 hours of getting our bill cleared (in event of extra chats, sales leads or both), we will detach all our resources from your website & on your request, will delete all your information from our resources. You won’t be charged again. after your official cancellation date.
7.2 Here, it is important to note that in order to fulfil the legitimate purpose of our business or the legal compliances, we may need to retain certain pieces of your information for certain period of time from the termination of our service.
7.3 Team Chat Inc, in its sole discretion, has the right to suspend or terminate your account and refuse any and all current or future use of the Service, or any other Team Chat Inc service, for any reason at any time. Such termination of the Service will result in the deactivation or deletion of your Account or your access to your Account, and the forfeiture and relinquishment of all content in your Account. Team Chat Inc reserves the right to refuse service to anyone for any reason at any time.
- SERVICE & PRICES MODIFICATION TERMS
8.1 Team Chat Inc reserves all the rights to modify or discontinue any or all the parts of our service at any time & from time to time, with or without prior notice.
8.2 Team Chat Inc can modify or change the prices of its plans without any notice. In event of a change in the price, Team Chat Inc reserves the right to decide whether the customers which started with the previous price(s) are going to pay the previous price(s) or the new one.
8.3 Team Chat Inc shall not be liable, in any condition, to you or to any third party for any modification, price change, suspension or discontinuance of the Service.
- REVISIONS AND ERRATA
The materials appearing on Team Chat Inc’s website could include technical, typographical, or photographic errors. Team Chat Inc does not warrant that any of the materials on the website are accurate, complete, or current. Team Chat Inc may make changes to the materials contained on the website at any time without notice. Team Chat Inc does not, however, make any commitment to update the materials.
Team Chat Inc has not reviewed all of the sites linked to its Internet website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Team Chat Inc of the site. Use of any such linked web site is at the user’s own risk.
The materials on Team Chat Inc’s web site are provided “as is”. Team Chat Inc makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Team Chat Inc does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.
In no event shall Team Chat Inc or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on Team Chat Inc’s internet website, dashboard or the core service i.e. chat support, even if Team Chat Inc or a Team Chat Inc authorized representative has been notified orally or in writing of the possibility of such damage. As some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.
- GOVERNING LAW
Any claim relating to Team Chat Inc shall be governed by the laws of Kenya, without regards to the laws of the location of the other party or to its conflict with other law provisions.
- UPDATE TO THESE TERMS & CONDITIONS OF USE
Team Chat Inc reserves the right to change or update these terms & conditions of use from time to time. If material changes are made, we will inform you by Email, for the other minor changes, we will update the Last Revised On date, at the top of this page.
We encourage you to regularly check back on this page to ensure that you are up to date with any changes in Team Chat Inc’s terms & conditions of use.
- QUESTIONS & CONCERNS
Team Chat Inc is registered in Kenya & our principal place of business is 1st Floor, Chinga Dam Double Whiteline Building, Along Ngariama Road, Nairobi, Kenya.
You can contact us:
(a) By emailing to firstname.lastname@example.org or email@example.com
(b) Using our website chat support;
(c) By post, to the postal address given above.